Shipping Policy
Clear information for your shopping experience, order, and time by the water.
Order Processing
Orders enter processing after submission and payment confirmation, subject to order review and product availability. Processing time is separate from carrier transit time. Any processing or delivery estimate displayed on the product page, at checkout, or in an order notice is an estimate unless explicitly stated as a guarantee. Order volume, weekends, holidays, verification needs, and stock conditions can affect preparation time.
Shipping Options and Charges
Shipping services and charges available for an order are shown at checkout. Review the shipping destination and selected method before payment. The final shipping cost may depend on destination, parcel characteristics, and the options presented by the store. Any taxes, import duties, brokerage fees, or other local charges not collected at checkout may be payable by the recipient.
Address Accuracy
Please provide a complete, deliverable shipping address, including unit or apartment details and postal code. Contact us immediately if you notice an error. Address changes cannot be guaranteed once an order has entered fulfillment or been transferred to a carrier. The carrier may offer redirection or delivery preferences under its own rules.
Tracking and Multiple Parcels
Tracking information will be shared when it is available. A tracking number may take time to show the first carrier scan. Products in one order may arrive in separate parcels, and each parcel may have its own tracking information. Follow the carrier’s instructions for delivery, collection, or redelivery.
Delays, Lost Parcels, and Delivery Questions
Carrier operations, weather, customs reviews, local restrictions, and other events outside our control may delay delivery. If tracking remains unchanged for an extended period or shows a delivery that you cannot locate, contact us with your order number and tracking status. Check the delivery area and with household members, building reception, or neighbors where appropriate. We will review the available information; carrier investigations and outcomes may depend on the carrier.
Damage in Transit
If an item arrives damaged, keep the product and packaging, take clear photos of the parcel and damage, and contact us as soon as practical. Do not discard packaging until we advise whether it may be needed for review.