Frequently Asked Questions

How can I contact rzcakb™?

Email service@rzcakb.com or call 00852-7478633. Customer care hours are 8:00 AM – 10:00 PM Daily.

How do I select the right size or fit?

Read the size and fit information on the specific product page and compare it with your needs before ordering. Sizing and fit can differ between product types and manufacturers. If the listing does not provide a measurement you need, contact us before purchase.

Are all accessories shown in the photos included?

Only items and components stated in the product listing are included. Pool, beach, and lifestyle props may be shown for context and are not included unless the listing says so.

Can I use the products in salt water or open water?

Use a product only in the environments and ways described by its product listing and any included instructions. Do not assume that an item is suitable for salt water, diving, submersion, or a particular depth unless the specific product information expressly supports that use. Rinse and care for products according to the instructions provided.

How should I use the training accessories?

The tow buoy, hand paddles, resistance kit, snorkel, and kickboard are training or visibility accessories, not rescue equipment. Review the item instructions and choose a level of use appropriate for your experience. A tow buoy does not replace supervision or required safety equipment. Use resistance equipment only with a secure setup as described in its instructions, and stop if discomfort occurs.

How do I care for clothing, bags, and changing gear?

Follow the care notes on each product page and any supplied instructions. Empty the rinse bag after use, rinse items when their instructions permit, and allow fabric and equipment to dry completely before storing. Do not keep damp gear sealed inside a bag for an extended period.

Where is my order?

Check your order or shipment notification for status and tracking when available. If tracking has not updated for an extended period, contact us with your order number.

Can I change my shipping address?

Contact us as soon as possible. We can check whether an address correction is still possible, but cannot guarantee a change after fulfillment or carrier handoff.

How do returns work?

Review the Return & Refund Policy and contact us before sending an item back. Return eligibility and instructions depend on the item, its condition, the request, and applicable law.

What if an item arrives damaged or incorrect?

Keep the item and packaging, take clear photos, and contact us with your order number and a description of the problem so we can review it.